FBS200 is running locally on the client’s computer or laptop. The client does not need to connect to the internet while working with the device. We do not collect any data from the client’s computer whatsoever. However, the client may need to send their scan file to our customer services if they face a problem. In this case, we will ask the client’s permission to access and analyze their data. The fitness club, trainer, and nutritionist who own the product will have the end user’s information. Our product does not record any video or image from the end users or their environment.
The mobile app sends user’s information to our server, where it is processed. Unless the client shares their scan with us, our team will never review it or have access to it. Both engineers and customer service agents fall under this category.
- Information we collect
When a customer uses our app, their mobile device gives us data that includes the user’s body scan, a device identifier and user preferences. This data will be linked to the user’s profile in the server. The scan data is encrypted and separated from personal information. The staff does not have access to any images of the client’s room or body. Additionally, we take precautions to safeguard the acquired information from unauthorised access.
- What we do with the collected data
We collect our clients’ data for these purposes:
- Customer support
The data is used to help our team offer the client support if the scans fail for some reason. If the client contacts us for assistance because the scan quality is poor, the provided information may enable us to identify the underlying issues and offer the necessary advice.
- Administer our platform
We utilize the client’s personal information as required to create the client’s account, respond to client’s inquiries, troubleshoot, and notify the client about updates to our platform.
- Improve our platform
We can enhance the FuturU platform and create new services with the aid of data we gather. We utilize this data to run research and surveys, understand how users engage with our platform, enhance our offering, and create new features.
In our contact form, we require the inquirer’s name, email address, and the product they are interested in. The optional information we ask for is their industry, company name, website, and phone number. We do not offer third party products or services on our website.
We use the information we collect on the website for communication purposes. These can include emails regarding the inquirer’s request or other services they are interest in. We also use this information to provide them with the relevant commercial content. However, the client can simply unsubscribe from these emails.
When we may share the client’s information
Unless the client gives us permission to do so, we never sell or otherwise transmit the client’s personal information to third parties who are not directly involved in the running of our business. However, the user’s information might be disclosed in order to comply with the law or other legal processes. Additionally, we reserve the right to transfer the information we have acquired to another company in case we combine with that company.
Security of the client’s personal information
We put in place commercially reasonable safeguards to protect collected information against loss, misuse, unauthorised access, disclosure, and destruction. However, no data security mechanism can ensure complete protection. The user must take precautions to prevent unwanted access to their computer, phone, and password.
Changes to this policy
We may occasionally change this policy. In this case, we will notify the clients about any changes to the policy by sending an email to the addresses they have provided.