FuturU has used light-based scanning, computer vision, and artificial intelligence knowledge to launch 3D body scanners. This privacy policy describes what information we collect from the client when they use our products and our website, how we use the collected data, and when it is shared.
The user’s data is processed locally on the internal computer. The device must connect to the internet to upload the user’s registration data and results to their profile. Our product does not record video or images from the end users or their environment.
The fitness club, trainer, and nutritionist who owns the device will have the end user’s information. They may need to send the scan file to our customer services if they face a problem. Unless the client shares their scan with us, our team will never review it or have access to it. Both engineers and customer service agents fall under this category.
When a customer uses our app, their device gives us data, including the user’s body scan, a device identifier, and user preferences. This data will be linked to the user’s profile on the server. The scan data is encrypted and separated from personal information. The staff cannot access images of the client’s room or body. Additionally, we take precautions to safeguard the acquired data from unauthorized access.
We collect our clients’ data for these purposes:
1. Customer support
The data is used to help our team offer the client support if the scans fail for some reason. If the client contacts us for assistance because the scan quality is poor, the provided information may enable us to identify the underlying issues and offer the necessary advice.
2. Administer our platform
We utilize the client’s personal information as required to create the client’s account, respond to the client’s inquiries, troubleshoot, and notify the client about updates to our platform.
3. Improve our platform
We can enhance the FuturU platform and create new services with the data we gather. We use this data to research and surveys, understand how users engage with our platform, enhance our offering, and create new features.
Our contact form requires the inquirer’s name and email address. The optional information we ask for is their industry, company name, website, and phone number. We do not offer third-party products or services on our website.
We use the information we collect on the website for communication purposes. These can include emails regarding the inquirer’s request or other services they are interested in. We also use this information to provide them with the relevant commercial content. However, the client can simply unsubscribe from these emails.
When we may share the client’s information
Unless the client gives us permission to do so, we never sell or otherwise transmit the client’s personal information to third parties who are not directly involved in running our business. However, the user’s information might be disclosed to comply with the law or other legal processes. Additionally, we reserve the right to transfer the information we have acquired to another company in case we combine with that company.
Security of the client’s personal information
We put in place commercially reasonable safeguards to protect collected information against loss, misuse, unauthorized access, disclosure, and destruction. However, no data security mechanism can ensure complete protection. The user must take precautions to prevent unwanted access to the device’s internal computer and password.
Changes to this policy
We may occasionally change this policy. In this case, we will notify the clients about any changes to the policy by sending an email to the addresses they have provided.
